Heritage Christchurch is currently seeking an experienced Front Office Duty Manager to lead its Front Office team and deliver guests an exceptional and personalized experience every time they interact with us.This is a varied role that encompasses the responsibility of day to day operations, excellent customer service, staff management and departmental training along with assisting in the financial reporting and accountability for the department. As part of a small team this is a very hands-on role requiring great team work and flexibility. Exceptional presentation and communication skills, together with a minimum of 2 years' experience in a similar supervisory or management position, are essential to be successful in this role.As our ideal candidate for this busy role, you will bring:A sound knowledge of Hotel Standard Operating Procedures for Front OfficeWell-developed communication, interpersonal and problem solving skillsLCQ certificate is an advantageIT savvy with proficiency in a PMS, preferrably roomMasterThe proven ability to supervise, train and motivate a teamThe ability to multi-task and manage front office rosters, policies and proceduresSelf-motivation along with detail-focus and a genuine passion for customer service and hospitalityYou must have the flexibility to work shifts including weekends, a very high standard of personal presentation and a full NZ driver's license. You must have NZ residency or hold a valid NZ work permit to be considered for this role.In return, we can offer you the opportunity to work within a hotel group with a proven record and excellent reputation, where you can take ownership of the Front Office function. We offer a competitive salary, car parking, staff meals and hotel accommodation benefits, as well as support for professional development.
Job Reference: 3567947 | Location: Christchurch City | Listed: 12 June 2017
At CityLife Hotel Auckland, we pride ourselves on our values and aim for a level of service that will exceed the expectations of our guests. We are currently seeking a Full Time, Maintenance Assistant to join our busy Maintenance Department.The ideal candidate will be a motivated individual with a general knowledge across trades such as painting, plastering, building is ideal for this role. Also, have a good understanding of maintenance practices and customer service focused. Flexibility is a requirement as some degree of on-call availability will be required. This is a full time role, starting immediately.Responsibilities include but are not limited to:Assist the Maintenance Manager in the day to day operation of the maintenance requirements of the hotelTake daily swimming pool readings and dose pool with chemicals as instructed by the pool installerComplete daily plant rounds and note for repair any equipment that may appear or sound faultyOn completion of daily rounds sign off any relevant section of the Warrant of Fitness ManualSuggest any improvements that can be made on systems, procedures, plant and equipment. Comply with the Health & Safety policy statement, H&S policies and procedures and the relevant H&S Business PlanWork in a safe manner, providing a safe workplace to all internal & external customersUse protective/safety equipment wherever provided and requiredAccurate and timely reporting of all hazards, incidents and work related injuries to your managerParticipate in any rehabilitation programs as requiredParticipate in Health & Safety committee meetings as requiredUndertake workplace audits in accordance with H&S planThe successful candidate will have:Flexibility, although this is a full time position, it is on roster based and you may be required to work on weekends, late afternoon or possibly on callWorking knowledge of a variety of tradesKnowledge of building management systemsWork in a team environment or unsupervisedGood team playerAttention to detailMUST be eligible to work in New ZealandIn return for your general skill, knowledge and expertise, we will offer:Daily MealUniformsTrainingMentoringFun work environmentJoin the Heritage Group now to learn of the other many add on benefits you will receive for being part of our Heritage family!
Job Reference: 3567260 | Location: Auckland City | Listed: 12 June 2017
At the CityLife Hotel Auckland, we pride ourselves on our values and aim for a level of service that will exceed the expectations of our guests. We currently have a vacancy within our Concierge team for a part time Guest Services Attendant.You will be a motivated individual with fabulous customer service skills and a passion for hospitality. This role will involve weekend shifts as well as shifts during the week, shifts will be a rotating roster covering early, late and night shifts. Good availability for work is a must, as is a full New Zealand driving license and the ability to drive both manual and automatic vehicles!Please note that during busy periods there will be the possibility of hours going up so candidates should have availability and flexibility to work a wide range of shifts.Responsibilities include but are not limited to:Assist with car/hotel doors and guest luggageExercise care and responsibility when parking guest vehiclesFollow procedures set out in manualEnsure messages and faxes are delivered with the utmost urgencyMessage boards updated daily and are aware of function requirementsMake sure that all guest property is duly documented and cared forTake all relevant information with regards to lost property and pass unto housekeepingCarry out any reasonable request from managersBuild a strong working relationship within the hotel between departmentsTo be considered for this position you must:Hold a full clean New Zealand drivers licenseHave the ability to drive both manual and automatic carsBe available to work 24/7 and very flexibleHave good level of written and spoken EnglishBe legally entitled to work in New ZealandBe self motivated and determined to succeed in the hospitality industry!
Job Reference: 3567278 | Location: Auckland City | Listed: 12 June 2017
Online Republic is on the hunt for a smart, agile and passionate Sales Team Leader to work in our call centre and be a part of our Kiwi success story. You will be leading a team of night shift sales consultants and working alongside them 5 days a week from 10.00pm to 6.30am, 40 hours per week. If this sounds like a bit of you, and you want to love coming to work every day with like-minded people, then this is the place for you. This position falls within our Car Rental Republic team and deals with people making bookings for car rentals around the world, so this role requires someone who is confident, driven to go the extra mile for our customers and is committed to selling with integrity.What will you do?To manage, motivate, challenge and develop the night team of reservations sales consultants with the goal to position Car Rental Republic as an industry leader in sales and customer service excellenceWork with different areas of the business as needed to improve the efficiency of the teamTo meet and increase revenue targets for the company by ensuring your team is always looking for opportunities to sell our excess reduction options to customers, advancing and closing the sale through inbound and outbound callsAs a Team leader you will continue to take a leading role in the day to day sales activities that your team conductEnsure that an appropriate level of staff are rostered on to meet the call and work demands of our customers at all timesWork towards achieving quarterly KPI targets set for youTo gain a high degree of product knowledge of the company's multiple suppliers offering, and apply this knowledge in the sales process to best meet the customer's needs, whilst providing excellent customer service at all times.What we are looking for?Outstanding leadership qualitiesAt least 3 years relevant sales experienceIdeally someone who has worked in a call centre environment beforeStrong coaching, development and relationship building skillsThe ability to quickly gain respect from those you work withReporting and spread-sheeting skillsA winning attitude - enthusiasm, a desire to learn and be the best you can beA very high standard of communication, both written and verbalSomeone who does what they say they're going to doFlexibility around working hours to ensure optimisation of sales activitiesA desire and passion to contribute to the Online Republic EmpireWhat's in it for you?A one off gym membership subsidy and a very generous health insurance packageWeekly office treats including sushi days, cake days and fruit daysA very active social club where you can mix and mingle with your colleaguesAn environment where staff are supported to succeed through on-going training and developmentA seat in our stylish offices in the heart of BritomartThe opportunity to learn and grow with one of NZ's leading online organizations
Job Reference: 3569759 | Location: Auckland Central | Listed: 13 June 2017
We are looking for a hands on chef to join our Production Kitchen Team.Experience and knowledge in a wide range of cooking techniques, methods and ingredients, an excellent communicator, and working as part of a busy team environment are all essential to your success in this role.As a Chef at our Orakei-based location, you will work on preparing and assembling a range of products and recipes under the guidance of the Production Manager and Assistant Manager.What we are looking for:You must have a good eye for detailA thorough understanding of food, food-preparation, and food handlingA good understanding of H&S and Food Safety practicesAbility to follow recipes proficientlyClean and tidy work habitsCommercial kitchen experience highly preferredKnife handling skillsBe willing to learnWhat you get from us:Ongoing career development opportunitiesGreat Company cultureProduct discountsPaid day off for your birthdayThis Permanent Full Time role is required to work 4 weekdays and 1 weekend day per week, rostered between the hours of 6AM and 9:30PM.Only candidates who are legally entitled to work in NZ will be considered for this role.
New Zealand's premier Auckland accommodation is a vibrant mix of London sophisticated, Sydney cool and New York style. We now have an opportunity for an energetic, well-presented person to take up the Full-time position of Concierge for our Concierge Desk.This position will suit those who have a genuine passion in delivering the best guest service at all times in a warm friendly manner. In the role as a porter you always go the extra mile and assist with all queries surrounding a guest's stay. You will be supporting the front office team in handling car parking, luggage assistance, local knowledge, activity bookings and lots moreWhat do Rydges offer?Ongoing training and development for your hospitality careerFree meals, discounted accommodation across the network and discounted movie ticketsBe part of a global networkThe successful candidate will have the following experience and skills:Previous hotel experienceStrong local knowledge of restaurants, facilities and activitiesThe ability to multi-taskPreferably some knowledge in OPERAFull clean NZ driver's license with the ability to drive manual and automatic carsAbout you:You have an outgoing personality, a winning smile, a positive attitude and loads of initiativeYou are creative with an entrepreneurial spiritYou are always happy, never satisfiedYou are enthusiasticYou know when to stop talking and really LISTENYou have a passionate work ethic… as if you were the owner of the placeYou posses outstanding communication skills and is impeccably groomed.You are be able to work autonomouslyYou are able to think outside the squareYou are able to work shiftwork which involves various shifts including evenings and weekendsYou are interested in a long-term career in hotelsDon't miss out, apply now!
Job Reference: 3544945 | Location: Auckland Central | Listed: 31 May 2017
↵At the CityLife Hotel Auckland, we pride ourselves on our values and aim for a level of service that will exceed the expectations of our guests. We currently have a vacancy within our Concierge team for a full time Night Guest Services Attendant.You will be a motivated individual with fabulous customer service skills and a passion for hospitality. This role will involve weekend shifts as well as shifts during the week. Good availability for work is a must, as is a full New Zealand driving license and the ability to drive both manual and automatic vehicles!Responsibilities include but are not limited to:Assist with car/hotel doors and guest luggageExercise care and responsibility when parking guest vehicles. Follow procedures set out in manualEnsure messages and faxes are delivered with the utmost urgencyMessage boards updated daily and are aware of function requirementsMake sure that all guest property is duly documented and cared forTake all relevant information with regards to lost property and pass onto housekeepingCarry out any reasonable request from managersBuild a strong working relationship within the hotel between departmentsHelp with Room service ordersThe successful candidate will have:Hold a full clean New Zealand drivers licenceHave the ability to drive both manual and automatic carsSpeak excellent EnglishBe legally entitled to work in New ZealandBe self motivated and determined to succeed in the hospitality industry!Available to work between the hours of 11.00pm to 7.30am
Job Reference: 3577028 | Location: Auckland City | Listed: 16 June 2017
YHA New Zealand is a leading name in hospitality and tourism and we're pretty darn chuffed about it. With hostels located throughout New Zealand YHA offers you plenty of opportunity to develop your career in this exciting and dynamic industry.We are looking for a dedicated and customer focused individual to join our team at YHA Rotorua. We require someone who takes pride in their work, is hard-working and can use initiative to fill the position of Night Supervisor. The successful applicant will be working three nights per week, with the ability to work additional shifts where required. The start time for this role is approximately 10 pm working through to 7am. Weekend work will be required.The focus of this role is providing over-night cover for the hostel ensuring the security, safety and comfort of our guests. You will ensure the hostel is kept immaculately clean and security protocols are maintained, along with acting as head fire warden initiating any emergency procedures as required. We require that you have good communication skills and some experience with computer applications as you will be assisting late arrival and early departure guests and attending to general enquiries.This position will suit you if you are a mature, responsible and confident person, comfortable working overnight in a sole charge role. Examples of your ability to take a "hands-on" approach to a variety of tasks and to use initiative to deal with situations in an appropriate manner will help you be successful in this role. Immediate start would be advantageous.You must be legally entitled to work in New Zealand for a minimum of 6 months.If you're itching to be part of an organisation where people and values count alongside the YHA community of travel lovers, adventurers, customer services stars and go-getters, then come along and join YHA.
New Zealand's premier Auckland accommodation is a vibrant mix of London sophisticated, Sydney cool and New York style. We have an opportunity for an experienced Food and Beverage Attendant to work in our beautiful, recently refurbished restaurant.What do Rydges offer?Ongoing training and development for your hospitality careerFree meals, discounted accommodation across the network and discounted movie ticketsBe part of a global networkWhat do you need to succeed?Attitude is most important! You will be dynamic, energetic and willing to learnWe are looking for people who want to make a career in the hospitality industryYou will be knowledgeable about food, wine and customer service techniquesYou will be available to work a flexible roster including evening and weekend work where necessary.Experience in a similar role would be an advantageWhat will you do every day?You will provide outstanding food and beverage services within The CUT on Federal restaurant, Barista on the Corner café, room service and lobby bar.You will ensure excellent and professional guest service at all times.You will provide general assistance in cleaning in front of house and back of house areas, as directed.You will adhere to Responsible Service of Alcohol legislation.Don't miss out on this opportunity! Apply today.
Job Reference: 3526990 | Location: Auckland Central | Listed: 23 May 2017
New Zealand's premier Auckland accommodation is a vibrant mix of London sophisticated, Sydney cool and New York style. A great opportunity has opened up at Rydges Auckland for a Reservation Maestro to join our fun & friendly team. This position will suit those who have a genuine passion in delivering the best guest service at all times in a warm friendly manner.What do Rydges offer?Ongoing training and development for your hospitality careerFree meals, discounted accommodation across the network and discounted movie ticketsBe part of a global networkIn this role you will be responsible for:Processing all reservations courteously, quickly and accurately.Remain calm and effective in high volume work situations.Have exceptional attention to detail skill; as this is a meticulous role.Whilst focused on meeting and exceeding the expectations of current and future hotel Guests, ensure that all other revenues are maximised at every opportunity.About youBring your technical skills with you, you will be proficient with OPERA and in Word and Excel. You will also has the ability to think ahead of the game. You will have a can-do positive attitude, with the willingness to assist in other Departments when necessary You must be able to work on a rotational roster; including weekends when required.Don't miss out on this opportunity, apply today!
Job Reference: 3565691 | Location: Auckland Central | Listed: 13 June 2017